Today, organizations invest a lot of resources in providing their managers with tools that will help them make informed decisions. However, merely providing managers with such tools is not enough to achieve operational excellence. Using these tools, managers can know that their department did not reach its goals, however without alerts on changes in real time and a clear knowledge of what exactly caused the failure to meet the goal, they will find it difficult to provide their employees with practical guidance to improve it. For the employee, questions like “what is the root cause of the lack of performance?”, “should I change my priorities?”, “should I change the work method that I am using?”, “should use other tools/materials?”, and many other questions remain unanswered.
AI-Powered Personal Advisor for Operational Excellence
Imagine if you could have an ultra-smart advisor with superpowers that constantly analyzes all your organization’s data, understand your organization’s goals and come up with real-time insights and recommendations to meet these goals. Now, imagine that you could have this super advisor sitting next to every user in your organization, constantly providing recommendations on what to do next. Sounds like science fiction, right? Well, for Okapi’s clients this has become a reality.
Okapi puts the power of Artificial intelligence (AI) technology in your employees’ hands. Okapi’s platform collects and analyzes data from your entire organization, all your IT (Information Technology) and OT (Operations Technology) systems, etc. All this data is then analyzed using over 4,000 best practice metrics and processed by Okapi’s four AI engines:
- Sensitivity analysis engine – based on the organization’s goals, this engine focuses on the main operational metrics driving the required outcomes.
- Anomaly detection engine – real-time alerts on changes from existing patterns.
- Cause & effect engine – root cause analysis for automatic detection of underlying problems.
- Predictive engine – forecasting, preventive actions, and effective planning.
The result of this analysis is presented on Okapi’s mobile or web-based interface as personalized real-time notifications. These alerts are essentially the advisor’s recommendations to the specific user on what to do next. For example, the notification below alerts the plant’s shift manager that Okapi’s Anomaly Detection Engine found an increase in the setup time in two specific machines. This insight is based on analysis of data coming from the machines’ sensors and the ERP system.
Providing employees and managers with the tools to achieve the organization’s goals
A property management organization, which manages hundreds of properties around the world, can decide to increase customer satisfaction. But what does it mean for the specific manager of one of its properties?
The system understands the connection between the organizational goal to the departmental goals. For example, the customer satisfaction goal is translated to the maintenance manager’s specific goal is to decrease the number of tenants’ repeated requests. Okapi will find insights into the organization’s data and will constantly produce recommendations that will help the user reach this goal. It may, for instance, find that repeat request for air conditioning on a specific floor was 20% higher than usual. The manager can then use this information to proactively take preventive actions.
Finding insights across multiple systems and throughout the organization
Okapi analyzes the data across the entire organization to find valuable insights. For example, in a manufacturing facility, the organization’s goal was to improve quality, at the department level, this goal was translated into “Increasing the number of QC approved products after the first inspection”. There are many factors that can influence the number of QC approved products, but Okapi found that in another department, lowering the furnace temperature by 2 degrees for specific raw material, increased the number of QC approved products after the first inspection. Okapi used this insight to recommend the performance of the same action in the second department.
Notifications in real-time keep everyone up-to-date
Artificial Intelligence is used to automatically locate, visualize and narrate important findings. AI is creating a world where organizations don’t need to struggle with charts or complex reports anymore.
Everyone, no matter their level of analytical skill, can easily get the answers they need from their data.
This is a new revolution in the way organizations are managed and employees perform. By using this technology, you are essentially putting the world’s most powerful tool in the hands of your employees. It’s like a “magic pill” that allows your employees to be smarter and be able to constantly leverage all the organization’s data to reach operational excellence and achieve your organization’s goals.